Privacy Policy

This privacy policy sets out how this website uses and protects any information that you give while using this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

WHAT IS PERSONAL DATA?

Personal data is data that can be directly or indirectly attributed to you. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive data such as your computer’s internet protocol (IP) address, geographical location, referral source, your browser and operating system in order to improve our website.

HOW DO WE PROCESS YOUR DATA?

We are not allowed to collect, process, use or store your personal data without a lawful basis. Lawful basis can be through consent, contract, legitimate interest and legal requirement.

Consent: When you give us your consent, your data is processed for the purpose you have consented to. For example, if you provide your email address for receiving email newsletters.

Contract: Your data is processed in order to fulfil a contract relating to our products. For example, when you place an order with us, we will process your data to fulfil the purchase agreement (contract) with us.

Legitimate interest: Your data may be processed for our legitimate interests, including customer support and product development. These interests do not outweigh your rights.

Legal requirement: Your data may be processed for us to fulfil legal obligations.

We process your data for the following purposes:

Online orders

Your contact and payment information are collected in order to process your order, returns/refunds and warranty claims.

Your data is processed to fulfil a contract with you as well as consumer obligations and is retained no longer than necessary to fulfil these.

Marketing

Your contact information and data such as purchase history is used for marketing campaigns, including newsletters and personalised advertising. We use multiple communication channels, including email and social media. Marketing materials are sent and displayed according to your preferences through email, web browsers and social media. Marketing may be personalised based on your behaviour on our website.

We work with advertising partners such as Google, Facebook and Instagram. Advertising partners use data provided by us and from cookies and other tracking technologies to create personalised advertising. This is known as retargeting. Retargeting allows our marketing campaigns to be relevant. Data is collected to measure the performance of our advertising campaigns. Advertising partners use cookies and similar technologies to track your usage of our websites. In addition, they enable us to identify and engage with relevant audiences and distribute personalised content across platforms. We may use information obtained from you as a newsletter subscriber or as a purchaser to create relevant content as well as share this information with our advertising partners. This may mean that you see ads relevant to you on third party websites and apps. Your personal data is handled securely and each advertising partner is responsible for their part in the data processing.

We send newsletters if we have obtained your consent to do so. We ask for your consent regarding marketing that uses cookie data and other tracking technologies. When sharing your data with our advertising partners to optimise our advertising campaigns your data is processed on a legitimate interest basis.  We process your data for marketing no longer than necessary and stop processing your data if you close your account with us or if you withdraw your consent for the continued collection, use or disclosure of your information.

Customer service

Your contact information and emails/chat transcripts are used to answer your questions and to resolve any complaints/warranty claims. Transaction data is used to handle enquiries relating to orders.

Your data is processed to provide you with customer service on a legitimate interest basis. Personal data for customer service purposes is stored for as long as we need to serve you and as a record for potential legal claims.

Online account

Your contact information and purchase history are used to create and keep your account up to date.

Your data is used to create an account based on your consent when you create the account. Personal data used solely for account purposes is deleted if you request for your account to be closed.

Competitions

Your contact information and any information submitted in a competition is used to contact winners, deliver prizes and provide you with competition-related information.

The processing of your data for a competition is on a legitimate interest basis and the data is kept for no longer than is necessary to fulfil the competition.

Development

We collect personal data and anonymised data for analysis to develop our products and improve customer experience.

The processing of your data for development and improvement is on a legitimate interest basis and the data is kept for no longer than is necessary.

Compliance with laws

We collect personal data as required by law and is necessary for Condor Group Limited to fulfil our legal obligations. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Content shared by you

Your username, photos and videos are collected to engage with you on our marketing channels and to share content that you have produced on our website/social media channels.

If you would like the content removed for any reason, please contact our customer service team.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

THIRD-PARTY SERVICES

Third-party providers used by us only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. We do not sell your data to third parties.

In order to fulfil certain processes, we share your personal information with companies that process the data and according to our instructions, including shipping suppliers, payment service providers, marketing services (social media and website) and IT service providers.

Certain third-party service providers, such as social media platforms, payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the way your personal information is handled by these providers. Remember that certain providers may be located in or have facilities that are located in a different jurisdiction from either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar tracking technologies to collect information on site functionality, site analytics, customer preferences and how effective our marketing is. We use essential cookies which enable the site to function correctly, functionality cookies which allow you to use our features (save basket), analytics cookies which allow us to analyse site usage and improve functionality and advertising cookies which may result in you seeing our products on other sites and apps. Disabling cookies can reduce site functionality.

DATA PROTECTION RIGHTS

You have the right to request the information that we hold on you at any time.

Whenever we process your personal data, by automated means you have the right to get a copy of your data transferred to you or another party.

You have the right to request that your data is amended if any information is incorrect or incomplete.

You have the right to erase any of your personal data processed by us, excluding the situations: you have an open order, you have an ongoing matter with customer service, you have made a purchase (we keep personal data related to the transaction for book-keeping purposes.

You have the right to request that we restrict the processing of your personal data: if you object to processing based on legitimate interest until verification of the legitimate interest, if you claim that your personal data is incorrect until the accuracy has been verified, if the processing is unlawful you can oppose erasure of your personal data and request restriction of use and if we no longer need the data but it is required by you to defend legal claims.

You have the right to withdraw consent for each processing purpose at any time. If you continue to receive marketing communication from us in your web browser or social media feeds, this is between you and the platform.

You can withdraw consent by following any unsubscribe instructions in any marketing messages, changing your account settings, changing privacy settings in your web browser/social media accounts or contacting customer service.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by letter at Royal London, [Re: Privacy Compliance Officer], Condor Group Limited, 700 Great Cambridge Road, Enfield, EN1 3EA, United Kingdom.